For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research. BLURBS TK

With the debacle of a failing South Vietnamese invasion of Northern Laos as background, A Shepherd to Fools tells the harrowing tale of a covert Hatchet Team of US soldiers and Montagnard mercenaries.

The Story Behind THE LEGEND OF BAGGER VANCE If you've read his books THE WAR OF ART and TURNING PRO, you know that for thirty years Steven Pressfield (GATES OF FIRE, THE AFGHAN CAMPAIGN etc.) wrote spec novel after spec novel before any ...

You'll learn all the skills of the trade, including how to:Develop your individual books to connect with readers on a practical and emotional levelChoose between offset printed, digitally printed, and eBook formats and work effectively with ...

Presents an efficient method for reading body language in first encounters, daily encounters, and even watching the news, explaining how the messages and emotions that people are really sending can be spotted and interpreted.

The “highly entertaining and thoroughly reprehensible” #1 New York Times bestseller—now with sixteen pages of photos and a new introduction (The New York Times). My name is Tucker Max, and I am an asshole.

Provincial Solidarities tells the story of the New Brunswick Federation of Labour--part of the history of working class struggles in Canada.

XML will play an increasingly larger role in the production of XHTML documents in the future. This second edition of Beginning CSS features a near-complete overhaul of the content from the first edition.

... Matthew Ridgway found the question “ What the hell are we doing in this god- forsaken place ? " much on the minds of his men . Fehrenbach , This Kind of War , 300 . 197. On American soldiers as a reflection of their society , see Toner ...